Frequently Asked Questions
Everything you need to know about shopping with Above The Clouds.
What is your standard shipping timeframe?
We offer express global shipping. Domestic orders typically arrive within 3-5 business days, while international shipments may take 7-14 business days depending on your location.
What is your return policy for limited release items?
Limited release items and footwear are eligible for return within 14 days of delivery, provided they are in unworn, original condition with all security tags and packaging intact.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a unique tracking number and a link to our carrier's tracking portal.
Are the products sold on Above The Clouds authentic?
Yes, we guarantee 100% authenticity on all products. We source directly from premium global brands and authorized distributors to ensure the highest quality standards.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later services such as Afterpay.
Do you offer international shipping?
Yes, Above The Clouds ships to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.